Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

Service Level Manager

Location: Warsaw

Reviews and consolidates Service Level requirements

Analyzes the impact of requirements and Identifies options

Documents Service Level Assessment results

Develops SLA draft

Determines and documents UC/OLA requirements

Verifies OLAs

Reviews OLAs/UCs

Publishes SLA

Supports the creation of the Service Level Management Business Design

Creates and Reviews Performance and Relevance reports

Performs Service Level review

Reviews SIP Plan results

Reviews and obtains approval for solutions to Complaints and Compliments

Evaluates resolution to Complaints and Compliments

Meeting Requirements

Internal review of Service Level Performance

External review of Service Level Performance

Meetings required during execution and review of Service Improvement Plan

Meetings required to review Complaints and Compliments and evaluate their resolution

Reporting Requirements

Contractually defined Service Level Performance report

Periodic Service Level Relevance report

Ad hoc reports as required

Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
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