Service Level Manager
Location: WarsawReviews and consolidates Service Level requirements
Analyzes the impact of requirements and Identifies options
Documents Service Level Assessment results
Develops SLA draft
Determines and documents UC/OLA requirements
Verifies OLAs
Reviews OLAs/UCs
Publishes SLA
Supports the creation of the Service Level Management Business Design
Creates and Reviews Performance and Relevance reports
Performs Service Level review
Reviews SIP Plan results
Reviews and obtains approval for solutions to Complaints and Compliments
Evaluates resolution to Complaints and Compliments
Meeting Requirements
Internal review of Service Level Performance
External review of Service Level Performance
Meetings required during execution and review of Service Improvement Plan
Meetings required to review Complaints and Compliments and evaluate their resolution
Reporting Requirements
Contractually defined Service Level Performance report
Periodic Service Level Relevance report
Ad hoc reports as required
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