Technological partner of reference of the largest international companies, ALTEN has become in 20 years the leading European provider of engineering and technology consultancy. Over 23 000 employees (including 88% engineers) – present in 20 countries – Revenues of €1,7 bln. ALTEN Polska is an ALTEN Group company, global leading Engineering and Technology Consultancy (ETC) and is involved in R&D projects in major corporations. We provide high value added engineering services, being at the core of our client's innovation process in various industry sectors.
Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Project Management, Praca Kadra zarządzająca
We are looking for Service/Incident Manager, who will work on projects for our Client - one of the largest banking and financial services organizations in the world, providing a comprehensive range of financial services to around 60 million customers.
Main tasks
- Main Communication contact point between Business Owner and related Teams
- Responsible for the Quality of the Service
- Ensures that proper Product Support Model is in charge
- Regularly Monitors the Service Performance
- Responsible for Evergreening & Audits and applying the changes
- Responsible for Resolution of Incidents and Problems
Requirements:
- Technical IT background covering multiple platforms
- System engineering background
- Manage, resolve and remediate production issues
- Strong interpersonal skills with proven ability of organizational planning, resource mobilization, and problem-solving
- Fluent English
Nice to have:
- Experience with programming e.g. Java or other Object Oriented Programming languages
- Experience with Messaging Technologies, Middleware Components, Unix
We offer
- Individual approach to each employee
- Possibility to choose type of contract (b2b also)
- Benefits package (MultiSport card, private medical care)
- Work in an international environment
- Stable and long-term cooperation
- Unlimited growth and development opportunity
- Opportunity to work with a leading provider of engineering and technology consultancy in Europe (Alten Group)
- Referral program
- Social events
- Relocation support & relocation package
