Service Desk with German
Katowice Service Desk with German
Katowice
NR REF.: 1116863
Your new company
For our Client, international IT Center located in Katowice, we are currently looking for IT Support Specialist with German.
Your new role
Holding this position you will investigate, resolve and/or escalate of all tickets reported to the Service Desk. You will act as ticket owner and lead communication with requestor for ticket life cycle, achieve a high level resolution rate and create adequate documentation. You will be responsible for initial assessment of the incident or service request and resolve issues. You will cooperate with 2nd level local onsite support in case physical intervention required.
What you'll need to succeed
In order to be successful Candidate you need to hold university degree, fluent English and German knowledge and around 3 years of experience in IT Service Desk. You must have knowledge of IT infrastructure components as well as basic business process understanding. Additionally, you should poses good communication and interpersonal skills with clear service orientation.
What you'll get in return
Our Client offers competitive salary, attractive benefits package, professional development and career opportunities in a global team as well as interesting development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1116863
Your new company
For our Client, international IT Center located in Katowice, we are currently looking for IT Support Specialist with German.
Your new role
Holding this position you will investigate, resolve and/or escalate of all tickets reported to the Service Desk. You will act as ticket owner and lead communication with requestor for ticket life cycle, achieve a high level resolution rate and create adequate documentation. You will be responsible for initial assessment of the incident or service request and resolve issues. You will cooperate with 2nd level local onsite support in case physical intervention required.
What you'll need to succeed
In order to be successful Candidate you need to hold university degree, fluent English and German knowledge and around 3 years of experience in IT Service Desk. You must have knowledge of IT infrastructure components as well as basic business process understanding. Additionally, you should poses good communication and interpersonal skills with clear service orientation.
What you'll get in return
Our Client offers competitive salary, attractive benefits package, professional development and career opportunities in a global team as well as interesting development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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