Service Desk Analyst

-Ensuring and providing the first line support for end users
- Professionally responding to questions from all emails, callers or self-service portal
- Following the Service Desk procedures
- Resolving incidents/service requests when first contacted whenever possible
- Conducting customer/user satisfaction call-back /survey as agreed
- Communication users – keeping them informed of incident progress. Notifying them of implementing changes or agreed outages etc.

we are offering:
-full time job in a fast growing international company with stable employment conditions,
-opportunities of professional development in multinational environment,
-competitive salary and outstanding benefit package as well as training
-interesting career path within the company.

- min. 1 year of experience in working on similar position

- experience of working in complying with the standards of the ITIL (welcome Certificate v3 foundation)

- a good knowledge in at least two/three of the following areas:
a) hardware (in particular HP),
b) operating systems (Microsoft Win XP, Win7, Citrix environment),
c) MS Exchange, Lotus Domino/Lotus
d) MS SQL,
e) MS CRM
f) ERP Systems - Microsoft Dynamics AX,
g) Windchill , ProE
together with advanced computer skills.

- network knowledge: TCP / IP protocols, VLAN, DHCP, WINS, DNS, IEE 802,11

- fluent in English (the additional knowledge of another European language e.g. German, French would be well seen ) and hold University Degree in Computer Science or last year student with the ability of the full-time labour

- strong interpersonal skills, good communication and solving-problems skills.