Service Desk Agent with French
Katowice Service Desk Agent with French
Katowice
NR REF.: 1119243
Your new company
For our Client, well-recognised manufacturer of construction materials, we are currently looking for a person interested in the role of Service Desk Agent with French.
Your new role
As Service Desk Agent you will investigate, resolve and/or escalate of all tickets reported to the Service Desk and act as ticket owner and leads communication with requestor for ticket life cycle. You will also achieve a high 1st level resolution rate w/ adequate documentation as well as resolve in case possible and in line with internal procedures and personal authorization level. You will be responsible for escalating to 2nd level/dispatching local onsite support in case physical intervention required too.
What you'll need to succeed
In order to be a successful applicant you need to have at least 2 years of experience in IT Service Desk, university degree and knowledge of IT infrastructure components. Moreover, fluent French in speaking and writing as well as communicative English is a must.
What you'll get in return
Our Client offers attractive salary, the possibility of professional development, good work atmosphere as well as benefit package including private healthcare, life insurance and Multisport Card.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1119243
Your new company
For our Client, well-recognised manufacturer of construction materials, we are currently looking for a person interested in the role of Service Desk Agent with French.
Your new role
As Service Desk Agent you will investigate, resolve and/or escalate of all tickets reported to the Service Desk and act as ticket owner and leads communication with requestor for ticket life cycle. You will also achieve a high 1st level resolution rate w/ adequate documentation as well as resolve in case possible and in line with internal procedures and personal authorization level. You will be responsible for escalating to 2nd level/dispatching local onsite support in case physical intervention required too.
What you'll need to succeed
In order to be a successful applicant you need to have at least 2 years of experience in IT Service Desk, university degree and knowledge of IT infrastructure components. Moreover, fluent French in speaking and writing as well as communicative English is a must.
What you'll get in return
Our Client offers attractive salary, the possibility of professional development, good work atmosphere as well as benefit package including private healthcare, life insurance and Multisport Card.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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