Service Delivery Manager
Location: Warsaw/ŁodźHewlett Packard is one of the largest world providers of products, solutions and services in a range of new technologies for individual and corporate users. In accordance with the IT market (Teleinfo 500, Computerworld TOP 200) HP Poland is seen as the biggest IT company and IT service provider in Poland. The company has been holding the position since 1997.
Application Services Global Delivery Poland located in Warsaw offers software development and maintenance services to HP customers all over the world. Poland Center focuses on Data Warehousing/Business Intelligence, Web Solutions, SAP R/3 and SAP BW implementation, Application Management, Quality Assurance & Testing, Business and Systems Analysis. Most of GDAS Poland Center employees hold multiple certifications from Oracle, Sun, Microsoft, SAP, OBI, ISEB, ISTQB, ITIL, CMMI, PMP and Six Sigma.
We are looking for:
Service Delivery Manager
Job location: Warsaw/Łodź
Successful candidate will work as an IT service representative responsible for successful service delivery to HP’s global customers. Job will require frequent interactions with IT teams, customers and external vendors located around the world. The role covers building and maintaining relationships with internal and external clients, functional management of global teams, supporting client in full service life cycle (requirements management, design and implementation including support models for new Application Management Services (AMS), responsibility over quality of service delivery, accountability for continual service improvement and vendor management).
We require:
- experience in Application Management or Service Level Management
- Minimum 5 years of professional experience in IT on leadership positions
- Fluent English
- ITIL or/and Project Management knowledge
- University degree (B.Sc. or M.Sc.)
- Fast learning and well developed analytical thinking skills
- Very good communication skills and teamwork
- Initiative and willingness to take responsibility
- High personal standards
- Creative approach to problem solving
We appreciate:
- Professional experience in Application Services / BI/DW / Mobile Solutions
- Technical Certifications in related technologies
- Familiarity with the following technologies: Unix/Linux, Informatica PowerCenter, Spotfire, OBIEE, SAP Business Objects, Teradata, MS SQL, .NET, ASP
- German language
- Familiarity/experience with any of the following frameworks or methodologies: Transition & Transformation Management, Six Sigma, CMMi, etc.
- Experience in software technologies and solutions
- Knowledge of SQL and relational databases
- University degree in IT
- Experience in working in an international environment
