Service Coordinator
Miejsce pracy: KrakówWith over 2800 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!
At the moment we are looking for:
170707-74166
- Ensures performance by monitoring the execution of the operational service processes (incident management, request fulfillment, change management and complaint management) by internal and external suppliers
- Coordinates the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support
Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions. Ensures problems are assigned to the correct resolver group - Ensures problem resolutions are approved/rejected
- Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met
- Ensures that High severity incidents are properly transferred across time zones
- Supervision of tickets distribution for major incidents and problems.
Provide suggestions for process improvement and assist in implementing changes
- BSc degree with 3+ years of hands-on experience in IT infrastructure service on a large enterprise scale
- Experience with Microsoft Server and Cloud related and technologies and/or Lotus Domino
- Experience in vendor management
- ITIL foundation or greater certification would be preferred
- Experience is designing and maintaining processes
- Excellent written and verbal English
- Cultural awareness and the ability to work in a complex, multicultural and global team
- Great team player and result driven problem solver
- Rich compensation package: private medical health care, technical trainings, English classes and Multikafeteria card
- Opportunity to choose form of employment, also B2B cooperation
- Possibility to design your own career path clearly. We can offer you opportunity to choose projects, technologies and sectors
- Work and life balance. We respect your free time and promise good relations within teams and a lot of integration parties for you and your family
- Flexible working hours or possibility to work remotly
- If you would like to know more about our benefits… apply to Sii!
Interested individuals are encouraged to send their resume
together with an approval for the processing of personal data listed below:
„I hereby give consent for my personal data included in the submitted documents to be processed by Sii Sp. z o.o., Al. Niepodległości 69, 02-626 Warszawa, also in the future, for the purposes of the recruitment process. I give this consent voluntarily and I declare that I have been informed about my rights me under the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws 2016, item 922, as amended)”.
Please note that we will contact only selected candidates.
