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Senior Technical Support

Intive (pl)

Wrocław, dolnośląskie

Intive (pl)

Senior Technical Support

Od: Intive (pl)
Miejsce pracy: Wrocław

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems

 

You will be a good match if you have: 

  • Advanced knowledge and experience of supporting multiple mobile end point platforms such as iOS, Android, Windows 10, Mac OS X or BlackBerry 10
  • Advanced level knowledge and hands-on experience with one of the following: Windows 2008/2012 Server, Windows XP/7/8 and/or Microsoft Exchange Server 2010/2013, Lotus Notes Client and/or Microsoft Outlook, and/or Apple OS/X environment, Apple sync services and how it functions (Exchange experience is preferred)
  • Advanced knowledge and hands-on experience with Microsoft SQL Servers
  • Very good English
  • Advanced troubleshooting skills
  • Solid knowledge of program flow and platform specific servers and possesses awareness of current top issues, options for relief, and requirement for data collection

 

As a part of our team, you will:

  • Provide technical support to the Analysts on our products and services as well as several other enterprise technologies
  • Respond to situations where second line product support teams have failed to isolate or fix problems in malfunctioning product or software
  • Provide troubleshooting of issues and reports design, reliability and maintenance problems or bugs to the design engineering/software engineering
  • Analyze diagnostic log files from our server software
  • Determine appropriate steps for the Technical Support team
  • Provide root cause analysis of customer issues

 

Our offer:

  • You can choose how to work (tools, methods)
  • Comfortable employment model (you choose type of agreement) 
  • No dress code 
  • Work life balance - flexible hours and home office 
  • Best coffee in town 
  • Your health taken care of (Medicover & Mulitisport) 
  • Fresh fruits 
  • Training program 
  • Learning from other experts 
  • No stiff structure 

 

 

Intive (pl)

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