Senior Support Analyst
Location: KrakowThe project revolves around a suite of applications designed for Regulatory Transaction Reporting. Its bank-wide project covering almost the entire Investment Banking and every Front Office application within. Applications daily process millions of transactions, For many of them there is 15-mins SLA to report, so system has very high demands
Teams are self-organized and comprise 1 BA and 6 Java Developers (junior to senior) to analyze requirements and deliver business solutions timely. We do apply proven practices of Continuous Delivery to react quickly to change, using Clean-Code and Coding Craftsmanship approach with the focus on Test Driven Development, Acceptance Test Driven Development and Domain Driven Development with almost 90% code coverage.
This is a challenging technical domain where teams define the architecture and technical solutions that are agreed upon using internal Technical Design committees. New solution is currently developed to move platform on the latest technology stack.
RESPONSIBILITIES
Main aspect of the role is Application support.
Person is exposed in both technical and business domain. Still business tasks will prevail on technical.
Expected work scope covers:
- Regular interaction with Developers and Business to get context and handle issues properly
- Track open questions and ensure that they are answered timely to meet delivery deadlines
- In-depth issues investigation to find root cause and propose solution
SKILLS
MUST
Soft skills:
Problem solving
- Solid attention to details and ability to find gaps
- Prepared to take responsibility about discovered problems and drive resolution process
- Able to analyze problems using different sources (documentation, source code etc)
Communication
- Strong communication and interpersonal skills.
- You will have a lot of conversations, both verbal and written
- Team player not too shy to ask questions and reach out to people to clarify things
Tech skills:
Java
- Basic understanding of OOP
- Code investigation
SQL
- Oracle preferably
- Able to make complex queries
XML
- Extract data using SQL
NICE TO HAVE
Investment Banking domain knowledge
UNIX
- Search over logs
- Basic health checks
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
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