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Senior Service Desk Agent with French

Cyclad Sp. z o.o.

Bydgoszcz, kujawsko-pomorskie

Cyclad Sp. z o.o.

Senior Service Desk Agent with French

Od: Cyclad Sp. z o.o.
Miejsce pracy: Bydgoszcz

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Konsulting

Cyclad Sp. z o.o.

For our Client, offering IT infrastructure management services, systems integration, outsourcing and IT consulting, we are seeking for the aforementioned specialist.

Job specification:

  • 1st line support and advisory of international customers.
  • The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems.
  • The coordination of rapid and appropriate responses, including resolution of reported incidents & queries, or channeling requests for help to appropriate functions, monitoring progress.
  • Keeping users appraised of progress.
  • The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Requirements:

  • Fluent French is a must (C1 is preferable);
  • 2 years of experience in customer IT support area OR 1 year of experience in IT and 1 year of experience in customer care area;
  • Strong understanding of 1st line support duties;
  • Very good knowledge of Windows, MS Office (certifications preferable);
  • Strong technical background;
  • Teamwork skills;
  • Responsibility;
  • Communicativeness;
  • The accuracy and commitment to work;
  • The ability to act swiftly and make decisions;
  • Good organization of work;
  • ITIL processes knowledge (certification preferable).

We offer:

  • Stability of employment and contract;
  • Possibility of training and professional development;
  • Work in dynamic international environment;
  • Daily contact with foreign language;
  • Private healthcare;
  • Contact with the latest IT technologies;
  • Good atmosphere in a young and dynamic team;
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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