Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Konsulting
For our Client, offering IT infrastructure management services, systems integration, outsourcing and IT consulting, we are seeking for the aforementioned specialist.
Job specification:
- 1st line support and advisory of international customers.
- The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems.
- The coordination of rapid and appropriate responses, including resolution of reported incidents & queries, or channeling requests for help to appropriate functions, monitoring progress.
- Keeping users appraised of progress.
- The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.
Requirements:
- Fluent French is a must (C1 is preferable);
- 2 years of experience in customer IT support area OR 1 year of experience in IT and 1 year of experience in customer care area;
- Strong understanding of 1st line support duties;
- Very good knowledge of Windows, MS Office (certifications preferable);
- Strong technical background;
- Teamwork skills;
- Responsibility;
- Communicativeness;
- The accuracy and commitment to work;
- The ability to act swiftly and make decisions;
- Good organization of work;
- ITIL processes knowledge (certification preferable).
We offer:
- Stability of employment and contract;
- Possibility of training and professional development;
- Work in dynamic international environment;
- Daily contact with foreign language;
- Private healthcare;
- Contact with the latest IT technologies;
- Good atmosphere in a young and dynamic team;