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Senior Project Manager (Voice Recording program)
Location: WroclawPROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
We are seeking a Project Manager to lead the Voice Recording country rollouts, reporting into the Lead Project Manager for Voice Recording. The individual will work within the Networks group of Infrastructure Services.
RESPONSIBILITIES
- Project management tasks including planning and coordinating setup and rollout activities for each location, tracking and reporting key delivery milestones, and risk management
- Effective liaison with Lead Project Manager, Stakeholders and Vendors to ensure transparency on project deliverables
- Engage and drive the 'in flight' regional Voice Recording rollouts.
- Drive the rollouts of Voice Recording auxiliary features (Announcements, VoiceMail, etc).
- Co-ordinate the creation of new dedicated Voice Recording infrastructure into countries requiring a dedicated solution
- Co-ordinate the creation of new restricted Voice Recording infrastructure into segregated zones of the Bank
- Creation of Outsourcing Due Diligence process (ODP) documents and driving approvals from the GCS Control Team
- Liaison with local country Compliance, Risk and Business representatives for input and approvals for country onboarding
- Driving the creation of operational processes and training of support staff
- Creation of rollout strategy
- Vendor management
- Service pack review
- Audit point evidence gathering and closure
SKILLS
MUST
- Degree in Information Technology, Computer Science or related field
- Strong understanding and knowledge of voice/telco and data networks
- A strong background in IT Infrastructure, with ~5 year experience as a project manager
- Ability to get up to speed very quickly and be effective.
- Prior experience within the Financial Services sector (desirable, not mandatory)
- Prior experience with Voice Recording (desirable, not mandatory)
- Prior experience with an understanding of financial sector regulations (desirable, not mandatory)
- Excellent English language written and verbal communication and relationship management skills
- Highly organized and able to track multiple priorities
- Able to work autonomously without a lot of supervision
- Able to take an unstructured task and organize the work to complete a structured deliverable to a high level of quality.
- Able to follow-up and liaise with all levels of employees and steakholders
- Excellent vendor/supplier management
- Consistently demonstrates the company's core values of Client Focus, Teamwork, Professional Behaviour, & Integrity
NICE TO HAVE
Understanding of Microsoft Lync and Skype for Business
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
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