Senior Customer Service Specialist with Czech
Kraków Senior Customer Service Specialist with Czech
Kraków
NR REF.: 1138812
Your new company
For our Client - the global company, we are currently looking for : Senior Customer Service Specialist with Czech and English language.
Your new role
What you'll need to succeed
What you'll get in return
Great working atmosphere, opportunities supported by organisation for personal and professional development
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1138812
Your new company
For our Client - the global company, we are currently looking for : Senior Customer Service Specialist with Czech and English language.
Your new role
- Responsible for the operational tasks related to pricing mistakes analysis and its resolution accurately and efficiently to achieve the fixed service level target
- Coordinating all required continuous improvement actions. Solving issues and making decision based on the best knowledge of the processes from O2C area
- Responsibility for the proactive price control process (caring for the correctness and timeliness, knowledge of procedures, rules & improvements) across multiple countries
- Analysis and solving pricing differences detected before the billing by proper price refreshment & billing block removal process
- Price Control Efficiency assurance- focus on elimination of price discrepancies to reduce pricing claims, claims analysis in order to identify inefficiencies within the process
- Reduce price control laps time and making sure that all price mistakes are resolved as soon as possible and all issues are escalated accordingly to MSO
What you'll need to succeed
- Customer Focus (focus on internal customers and impact on our external customers)
- English and Czech fluently (min B2)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
What you'll get in return
Great working atmosphere, opportunities supported by organisation for personal and professional development
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
