Resource Coordinator with Swedish provides high service to our customers, suppliers and resources contacting our support. Resource Coordinator is responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process. Enrolls contractors and vendors so payments can be processed in a timely manner.
Essential Duties and Responsibilities include the following:
Answer all incoming phone calls and emails from Clients and their employees
Monitor and take chats
Provide answers to customer/suppliers and resources
Document all calls into Microsoft CRM software
Act as the liaison with other departments to get answers that he/she may not have readily available
Ensure compliance to master agreement with Client
Communicate daily to contractors and vendors engaged in the on-boarding process
Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues
Analyze discrepancies regarding customer invoices and supplier invoices
Take part in meetings to discuss solutions for Client problems
Meet deadlines as specified by management
Meet company and customer SLAs
Keep detailed notes on transactions with customer and contractor or vendor
What is helpful to be successful in this role::
Fluent in English and Swedish
Experience in a customer service/client facing role/ services industry
Confidentiality & diplomacy
Empathy & Active Listening
Excellent oral and written communication skills
Resume and application are 100% free of spelling and grammar errors
Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
Friendly and patient team player who works well with a wide range of personalities
A ‘no task is too small’ attitude and passion for providing all business partners with the best solution to their unique project needs
Proficiency in PC software packages, such as Microsoft Word, PowerPoint Excel and email
Knowledge of and experience in ERP systems will be an asset
Workforce Logiq, formerly ZeroChaos, is a global provider of work... Rozwiń
Kliknięcie przycisku „Aplikuj” oznacza, że wyrażasz zgodę na przetwarzanie swoich danych osobowych dla potrzeb obecnego jak i przyszłych procesów rekrutacji, prowadzonych przez ZeroChaos Sp. z o.o. zgodnie z postanowieniami ustawy z 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2002 r., nr. 101, poz. 926 ze zm.). Podanie danych jest dobrowolne, w każdej chwili przysługuje Ci pr... Zobacz więcej
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