Quality Service Manager
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Food organization, based in Zeeland Netherlands.
The company is an EVMI Food Top 100 company specialized in AGF. Its clients include major retailers and fast food chains. The company is ambitious and believes that Quality Assurance is essential to its business strategy.
ROLE DESCRIPTION
The Quality Service Manager is responsible for building and maintaining client relations and identifying clients' needs and wishes with regards to quality. The Quality Service Manager will translate these needs and wishes into internal quality management systems and new work practices. In this position, you will have the unique opportunity to be closely involved with both clients and the internal organization. The Quality Service Manager is part of the Corporate QA Team and will report directly to the Corporate QA Manager. This position will not have direct reports, but QA specialists will report functionally to the Quality Service Manager.
RESPONSIBILITIES
- Maintaining relations with clients, including regular visits to discuss quality issues and to give product presentations.
- Aligning product specifications with the client's needs through adaptations in the QMS and new work practices.
- Be a Subject Matter Expert and support the supply chain in continuous improvement and meeting the client's expectations.
- Be a stakeholder manager who can bring clients, Sales, Production and other departments together.
- Conducting root cause analysis and assisting plants with continuous improvement projects.
REQUIREMENTS
- HBO Food Technology; University degree preferred.
- At least 5 years of experience with Quality Assurance and Customer Relations, preferably multinational clients.
- Knowledge of food safety and quality management systems.
- Knowledge of continuous improvement methods.
- Fluency in English required, fluency in Dutch strongly recommended.
- Willingness to travel, both domestically and internationally (approx. 20-30%).
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Michiel den Uijl.
