HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Production Support (SQL)
Responsibilities:
• Use monitoring tools to manage applications and respond to technical alerts raised.
• Closely monitor repeat incidents to ensure that problem management is alerted and knowledge management is kept up to date.
• Incident Manage and coordinate all raised incidents and service requests that have been escalated to other teams with the authority to ensure SLA’s and procedures are adhered to and appropriate tracking & root cause information is updated/recorded prior to closure.
• Participate in Major Incident Reviews and Service Improvement Programs as required.
• Locate root cause of the incidents, review and assess if problem management required, and update incident/problem tickets.
• Work with Problem Management team to proactively avoid incidents.
• Discuss with L3 for fixes, and coordinate releases.
Requirements:
• Unix scripting
• Sybase, Oracle PL/SQL relational databases and SQL scripting
• Understanding of complex infrastructures, Front Office trading systems, Middle office and Back office systems.
• Logical thinking
• Good problem solver
• Team Player
• Experienced Support Analyst with a ‘Service’ orientated attitude
• Good English skills
We offer:
• Stable job in professional team.
• Interesting path of career in an international organization.
• Consistent scope of responsibilities.
• Private health care, employees’ benefits.
• Contact with TOP IT technologies (Big Data, SAS, Hadoop) available in the market.
• Work and Learn from teams with mature process, using ITIL, COBIT, PMO, and other tools to ensure the best in class deliverables.
• Cultural exchange.
Please add the following clause to the end of your submitted CV: "I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client"s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information."
