product support specialist with German

Our Client who connect people with the world's greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. Our client has approximately 9,000 employees in more than 55 countries. Our Client’s teams around the world work together to support travelers, travel agents, corporations, government agencies and travel suppliers. Our Client hired people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, our Client provide our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment. At this moment for our Client we are looking for persons on following position:

Product Support Specialist with German

Duties:

• under direct supervision, responsible for responding to routine customer inquiries regarding products
• analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action
• recommends solutions to customer application questions
• maintains log of problems so that recurring problems can be reported to product development
• follows-up and escalates unresolved problems to ensure resolution is accomplished
• tracks calls to identify trends
• provides feedback to internal departments and to customers
• provides back up to other desk within the Software Help Desk

Requirements:

• bachelor or master degree
• professional fluency in writing and spoken German
• freely communication in writing and spoken English
• experience in customer service area will be an obligatory
• experience in travel industry will be an asset
• ability to work effectively in a team environment
• ability to analyze problems, identify key problems and make decision to sole problems
• excellent customer service skills

Our Client offer:

• private healthcare for employee and his/her family
• memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.
• life and long-term disability insurance
• significant resources for formal training
• great carrier path