Did you know...
... there is a company whose associates choose to work there because their personal values align with the company's core purpose of "Helping all people live healthy lives?"
BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people's health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. For more information, please visit our website www.bd.com
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you. We are looking for enthusiastic and talented female and male candidates for the role of
Product Complaints Agent
Location: WrocławMain objective of role
- Receiving, capturing, translating and following customer’s product complaints in line with our Quality Management System and a standardized, end to end complaint handling process
- Management of product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity
- Monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language
Requirements
- Fluent command of German/French/ Dutch/ Italian/Spanish+Portuguese language required,
- Very good command of English,
- Experience in a Customer Facing environment would be a plus,
- Positive Quality attitude
- Degree level required (last-year students are also welcome),
- Strong customer focus and interpersonal skills,
- Excellent communication skills,
- Ability to work independently and manage time effectively,
- Familiarity with MS Office applications, like MS Excel,
- Willingness to work in detail oriented way and to seek for improvements
We are offering
- Working in an international company, first-in-class in its business area
- Opportunity for professional growth - challenging and rewarding work with a dynamic, international team
- New, modern offices in the city center developed to work and live healthy lives
- Friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives)
- Competitive compensation and motivation system
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus)
Please submit your CV and Cover Letter in English via 'Apply now' button above.
