Did you know...
... there is a company whose associates choose to work there because their personal values align with the company's core purpose of "Helping all people live healthy lives?"
BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people's health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. For more information, please visit our website www.bd.com
If you love working in a fast-paced customer-focused role and you take pride in building strong relationships, solving problems and achieving results, this job could be a great match for you. We are looking for enthusiastic and talented female and male candidates for the role of
Product Complaints Agent with European languages
Location: WrocławWe are seeking Product Complaints Agents with French/ Dutch/ Italian/Spanish language skills who as a member of Product Complaints team will be responsible for receiving, capturing, translating and following customer’s product complaints in line with our Quality Management System and a standardized, end to end complaint handling process. In addition to above you will be responsible for the management of product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity. You will monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language.
Our expectations towards candidates:
- Advanced level knowledge of French/ Dutch/ Italian/Spanish language required,
- Advanced level knowledge of English
- Experience in a Customer Facing environment would be a plus
- Min. 1 year experience in healthcare / medical- or pharma industry or service environment is a must
- Positive Quality attitude
- Degree level required (last-year students are also welcome),
- Strong customer focus and interpersonal skills,
- Excellent communication skills,
- Ability to work independently and manage time effectively,
- Familiarity with MS Office applications, like MS Excel,
- Willingness to work in detail oriented way and to seek for improvements
BD offers:
- Contract of employment
- Competitive compensation and motivation system,
- Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport / entertainment bonus),
- Unique experience in participating in start-up and opportunity for professional growth,
- Challenging and rewarding work with a dynamic, international team.
Please submit your CV and Cover Letter in English via 'Apply now' button above.
