Opis stanowiska pracy
Responsibilities:
- Categorize incoming requests and inquiries for further processing steps and ensure proper documentation is recorded in our internal system.
- Review and classify requests based on their content and related estimated effort.
- Check work for completeness and clarity, follow-up with requester for clarification if needed and assess and confirm deadlines.
- Assign requests to specific production resources to ensure optimal quality and timeliness of execution.
- Ensure effective utilization of production resources and you'll anticipate and resolve capacity bottlenecks in the intake and/or production environment.
Wymagania
Qualifications
- Bachelor's degree
- Initial professional experience in a German-speaking customer service environment
- IT literacy and experience in working with Microsoft Office, especially PowerPoint
- Distinct quality mindset and attention to detail with the ability to work and stay focused under pressure
- Exceptional customer focus and the willingness to go the extra mile
- Excellent verbal and written communication/language skills both in German (C1) and English (B2)
Our offer
Global & dynamic network
Inclusive & open environment
Training & development
Work-life balance
Lunch card
Integration events
Annual bonus
Snacks
Relocation package
Private medical & dental insurance
Non-hierarchical environment
Polish language classes
Initiatives
Benefit platform
Informal dress code
Prezentacja firmy
McKinsey & Company is one of the world’s premier management consu...
McKinsey & Company is one of the world’s premier management consulting firms. In our new support model some support services are provided by our colleagues in our globally operating Shared Service Centers. One such location is Poznań,
established in 2011, with over 800 employees, providing services in the fields of Assistant Support, Finance, Human Resources and Business Presentations to McKinsey colleagues in the EMEA region.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 18/03/2019
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- mniej niż 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca Administracja biurowa, Praca Biuro / Dokumentacja, Praca Administracja / Sekretariat, Praca Praca dla studenta, Praca Obsługa klienta