POLISH CUSTOMER SERVICE

Opis stanowiska pracy

Position:

POLISH CUSTOMER SERVICE

Place of work:

Customer Service Center in Bucharest, Rumunia,


The Company mission is to provide access to credit for people with little or no credit history: The underbanked. By the use of its proprietary credit decision technology, Company is driven to bridge this gap and to provide access to credit at fair and sustainable conditions to the non-prime market segment.

Job description:

- Provide support by phone and online to company's customers from Poland
- Retain customers by providing excellent and personalized customer service, solve their issues and clarify their doubts in an effective, complete and polite way so that they will not feel the need to contact company's customer service again for the same issue or doubt
- Attend Inbound calls: greet customers politely, listen to them carefully, check customer application in the internal software, analyze their issues and give them a clear and effective solution
- Conduct follow-up phone calls to customers who have unsolved questions or issues
- Answer incoming emails: read the customers' messages carefully, check their application in the internal software and provide them with a complete, clear response
- Report any unusual events or bugs in the webpage/system to the manager
- Maintain a high level of knowledge about the product and procedures with which the customers are involved through ongoing training and research
- Maintain contact with the Payments department for operational procedures


Timetable

9.00 – 18.00 or 12.00 – 21.00 from Monday to Friday


Offer:

Benefits:

24 working days vacation/year
Private medical Package
Meal Vouchers after 3 months
7card (sports card) after 3 months
Relocation package

2 weeks of training provided by internal Training & Quality Team. After that time employed person will be supported and supervised by other team members

Career path:

Junior -> Senior -> Expert

Additional information:

Inside, you'll find a team of bright, highly motivated individuals to work with, a fast moving environment with rapid growth where the sky is the limit, and the chance to create a real impact in the shaping of the company. All in all, you're in good hands!

The Company is a place of innovation, speed, high growth, high performance, and high reward. We break established tradition, we write our own rules, and we bring in the best people to build up the team.

Wymagania

Requirements:

Languages

Polish – native or fluent

English – min. B2 (it's a language of internal communication in the company)

Experience:

Higher education degree
Basic experience in a call center or customer oriented business would be an asset

What is needed:

Able to keep up pleasant communication with the customer at all times with a good sense of humor
Empathetic and can solve problems flexibly
With an affinity for numbers and a good attention to detail
Self-motivated
Team-player
Passionate about work
Like to be around people from all over the world
With an active interest in creative development

Prezentacja firmy

Marketing Online

Dodatkowe informacje

Ostatnia aktualizacja:

24/04/2018

Wymiar etatu:

Pełny etat

Rodzaj umowy:

Na czas nieokreślony

Liczba wakatów:

2

Min. doświadczenie:

1 rok

Min. wykształcenie:

Wyższe licencjackie

Branża / kategoria:

Praca Finanse, Praca Obsługa klienta