The Payroll Process Lead is responsible for the leadership of a designated process / service line. Their key responsibilities are in the areas of process co-ordination and process development. They are responsible for ensuring that a continuous improvement plan for their service is in place. They are responsible for optimizing performance against Service Level Agreements; they are responsible for developing leadership expertise / SME knowledge in their service line. They are responsible for project management, portfolio, transformation initiatives, compliance (business controls, internal controls, separation of duties, compliance testing). The employee focuses on individual/team objectives and development of professional effectiveness.

Payroll Process Lead with French

Key Responsibilities:

• Compilation and processing of transactional payroll and/or working time data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll
• Process payroll requirements in payroll system (monthly, year-end, off-cycle).
• Preparation and processing of Final Settlement/Terminal Pay.
• Ensure accuracy of employee and employer contributions for statutory requirements. This requires knowledge of tax laws and social security legislation.
• Ensure accuracy of other payments & deductions calculated by the system. This requires in-depth knowledge of company policies (eg. Overtime, allowances).
• Generation of Pay Statements and other Business reports and provision to client contacts.
• Understanding of statutory reports. This requires knowledge/understanding of the country forms and government guidelines to complete these. The process owner should also have the capacity to verify that all information reported is accurate and legally-compliant.
• Timely remittance of payments and/or report for employees, government offices, and 3rd parties.
• Interface with external customers for requests &/or issue resolution (eg. Banks, Government officers, client, vendor).
• Acts as First point of escalation for Issue Resolution of Payroll and Time Management related matters raised by the Contact Center
• Responsible for Change Management and Document Management.

Required Professional and Technical Expertise:

• French and English fluent
• At least 4 years of payroll processing experience
• Impact on Business/Scope: Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
• Client-focused - Recognizes client needs and recommends appropriate solutions
• Team Player - must be able to build collaborative relationships with colleagues and clients, is able to deal flexibly with others
• Strong Communication Skills - must have demonstrated the ability to effectively communicate with all levels of employees and manage multiple priorities
• Taking Ownership - Accepts responsibilities for actions and decisions and prioritizes work based on business demands
• Trustworthiness - Ability to deal with highly personal, confidential information is essential
• Must have proven efficiency in utilizing basic general office applications (MS office applications, Excel)
• Must have a general understanding of payroll work processes and basic income taxation principles

Preferred Professional and Technical Expertise:

• SAP and French payroll experience is preferred
• Technical capability to operate payroll and/or time management systems is an advantage