#

Operations Team Manager

Hays Poland

Kraków, małopolskie

Hays Poland

Operations Team Manager

Kraków
Operations Team Manager
Kraków
NR REF.: 1114524

Your tasks:
• Leading the team of +10 people supporting all Business units across different topics
• Heading the implementation of frameworks, processes and tools to improve efficiency and ensure KPI delivery
• Monitor, initiate and/or support further process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance products and services
• Working closely and coordinating information flow between global and local Customer Success Teams and key stakeholders inside the organization to ensure high quality experience for internal and external clients
• Ongoing coaching and support to develop and motivate individuals, while promoting authonomy and positive work environment.

Your profile:
• Experience in operations or customer support area
• Experience in creating operational processes and documenting them, analyzing existing processes and their optimization to deliver on SLAs
• At least one year of experience in people management (and the ability to manage effectively)
• A habit of actively getting out with ideas for improving the way you act
• Knowledge of English (minimum B2 level)
• Adaptability and the ability to handle new and challenging situations in real time
• The ability to work with an international team and adjust to different cultural standards
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi