Operations Manager

Opis Stanowiska:

• Overall responsibility for the successful delivery of services

• Support Service Team Leaders in the delivery of services, aiming to meet customer service SLAs and expectations

• Manage service issues acting as a point of escalation for operational issues

• Provide consistency across Service Teams in the delivery of services ensuring processes and procedures are implemented and maintained

• Ensure that the services provided by the Service Teams are continually improved and evolved to meet new delivery methods, practices and business requirements

• Manage available resource levels and seek to improve availability and utilisation whilst maintaining staff morale

• Develop, manage and maintain effective working relationships with key service delivery contacts

• Provide a well structured and open working environment in which Service Team Leaders are service focussed, motivated and feel encouraged to take on new challenges, improve service delivery and develop their skills

• Provide structured development plans, appraisals and continuous feedback for all direct reports

Oczekiwania:

• Minimum 5 years experience in dealing with client contact at a senior level

• Experience of running a Cost Centre or Profit Centre with understanding of Financials and Business Practices

• People Management skills

• Excellent communication skills, both written and verbal

• General IT knowledge

• Organisational skills, accuracy and ability to work to tight deadlines

• Attention to detail, production of accurate data/reports

• Ability to work under pressure

• Team player with the ability to build relationships with both colleagues and external clients

• Analytical and methodical approach to working with keen eye for detail

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Oferta:

• Attractive salary and benefits

• Challenging job in a professional and multinational environment

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