Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
Onsite Contractor Care Coordinator
Onsite Contractor Care Coordinator
Miejsce pracy / Location KrakówNasz Klient zapewnia / Our Client offers
Devire is an international recruitment company, founded in London in 1987. For 30 years we have been representing leading employers on the European market, carrying out comprehensive search projects for managers and specialist personnel for our client.We provide IT Outsourcing, Temporary Employment and HR Consulting services. Our office are located in Warsaw, Wroclaw, Poznań, Katowice, Munich, Frankurt and Prague. We are part of the Devonshire Investmetn Group.
Currently, we are looking for Candidate to fill the position of a ONSITE CLIENT SERVICES COORDINATOR
Your main responsibility:
- Being first point of contact for onsite IT specialists, our Client Managers and Team Leaders
- Supporting the team on a daily basis with all general queries
- Management of IT specialists’ workload in order to deliver service agreed with the Client in-line with contract’s KPIs and SLAs
- Monthly, quarterly and yearly performance evaluation of IT specialists based on KPIs and other metrics agreed with the Client; tracking and managing their motivation, strengths/weaknesses as well as advising on soft skills
- Operational cooperation with our Client Managers and Team Leaders in order to counsel them on HR-related matters
- Identify potential risks and escalate to appropriate manager
- Hiring and on-boarding process for IT specialists located at our Client’s site (timesheet administration, contract re-negotiation, etc.)
- Administration of recruitment process: interview scheduling, selection of interviewers among devire IT specialists
- Monitor Clients satisfaction, responsible for feedback collection from adequate sources
We are looking forward to meeting Candidates who have:
- 2 years of professional experience in HR-related position or Account Manager role focused on service delivery management, preferably in an outsourcing/off-shoring setup
- Highly developed organization and project management skills
- Excellent relationship and communication skills
- Proactiveness and good organization skills as well as goal-oriented attitude to work
- Fluent English and Polish
On this position we are offer:
- Opportunity to work in a multinational corporation.
- Private Healthcare,
- Great working atmosphere,
- Long-term employment,
- Attractive salary,