Lead Supporter
Gdańsk Lead Supporter
Gdańsk
NR REF.: 1103631
Your new company
On behalf of our Client, a global SSC established in Gdańsk we are currently seeking Candidates for the position of Lead Supporter.
Your new role
Holding the position of Lead Supporter you will be lead in designing and training Service Desk employees in tools that are efficient. Drawing on your previous experience and knowledge, you will behave like a designer and driver of continuously improving the complete toolbox needed to run an efficient and quality driven Service Desk to support all of the company’s employees need for IT support and guidance.
What you'll need to succeed
To be successful in this role you need to have a deep understanding of usage in Service Desk tools, like knowledge management theory and methods (KCS), ServiceNow platform, Contact Center queue management and governance and Microsoft 0365 platforms. Fluency in English is required
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned and stable organization. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1103631
Your new company
On behalf of our Client, a global SSC established in Gdańsk we are currently seeking Candidates for the position of Lead Supporter.
Your new role
Holding the position of Lead Supporter you will be lead in designing and training Service Desk employees in tools that are efficient. Drawing on your previous experience and knowledge, you will behave like a designer and driver of continuously improving the complete toolbox needed to run an efficient and quality driven Service Desk to support all of the company’s employees need for IT support and guidance.
What you'll need to succeed
To be successful in this role you need to have a deep understanding of usage in Service Desk tools, like knowledge management theory and methods (KCS), ServiceNow platform, Contact Center queue management and governance and Microsoft 0365 platforms. Fluency in English is required
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned and stable organization. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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