Junior Service Desk Agent
Polska Junior Service Desk Agent
Polska
NR REF.: 1081140
Junior Service Desk Agent
For our Client, top-tier FMCG company based in Brussels,we are currently looking for candidates on the position of Junior Service Desk Agent - (remote work).
The Junior Service Desk Agentis member of the central Servicedesk based in Brussels and responsible for the receipt, logging, solving and management of end-users IT support requests including: first time fix, channelling requests for help to appropriate functions for resolution, monitoring progress and keeping users appraised of progress compliant within the set service level agreements.
Responsibilities are:Uses interaction and incident system to log, assign and escalate tickets ( ITIL!), Provides Level 1 software and hardware support,Provides technical advice to customers,Troubleshoots and restores technical services and/or equipment issues,Analyses, identifies and diagnoses faults and systems using defined processes and tools, Serves as the key interface with the backline support teams to prevent problems, facilitates problem resolution, and provides overall outstanding customer services, Serves as first line of support to meet customer needs in Dutch, French, English or German.
Requirements:Establish and provides excellent customer service skills to direct customer groups, Establish and maintain highly effective customer-focused working relationships with other BIS staff and 3rd party service providers, Fluent in English (oral and written) and two of three following languages: Dutch, French or German,Good analytical skills, Effectively prioritize and execute tasks in a high-pressure environment. Salary: 6000 - 9000 PLN gross
Polska
NR REF.: 1081140
Junior Service Desk Agent
For our Client, top-tier FMCG company based in Brussels,we are currently looking for candidates on the position of Junior Service Desk Agent - (remote work).
The Junior Service Desk Agentis member of the central Servicedesk based in Brussels and responsible for the receipt, logging, solving and management of end-users IT support requests including: first time fix, channelling requests for help to appropriate functions for resolution, monitoring progress and keeping users appraised of progress compliant within the set service level agreements.
Responsibilities are:Uses interaction and incident system to log, assign and escalate tickets ( ITIL!), Provides Level 1 software and hardware support,Provides technical advice to customers,Troubleshoots and restores technical services and/or equipment issues,Analyses, identifies and diagnoses faults and systems using defined processes and tools, Serves as the key interface with the backline support teams to prevent problems, facilitates problem resolution, and provides overall outstanding customer services, Serves as first line of support to meet customer needs in Dutch, French, English or German.
Requirements:Establish and provides excellent customer service skills to direct customer groups, Establish and maintain highly effective customer-focused working relationships with other BIS staff and 3rd party service providers, Fluent in English (oral and written) and two of three following languages: Dutch, French or German,Good analytical skills, Effectively prioritize and execute tasks in a high-pressure environment. Salary: 6000 - 9000 PLN gross
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