Junior L2 Network Engineer

Opis stanowiska pracy

DCV is currently looking for Junior L2 Network Engineer in Wroclaw, Poland

Position: Junior L2 network engineer.

Localization: Wroclaw, Poland

Salary: Excellent market rates – to be negotiated

Junior L2 network engineer will provide world-class post-sales technical support to customers and partners and internal members of the support organization on escalated issues. The Junior L2 support engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.

Job responsibilities:

• Engage with customers on escalated support issues or critical customer situations
• Provide expert systems design, recommendations, and configurations
• Perform in-depth diagnostics and troubleshooting using networking tools
• Assist customers with testing or troubleshooting of networking or cloud service issues
• Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
• Maintain ticket database, logging issues and customer interactions
• Become a Zscaler cloud services expert through self-study, company training, and a desire to excel and become an expert
• Limited travel – typically only for company training or meetings
• Hours – EMEA Business hours support, possible shift work, possible on-call work
• Home Office.
• Other duties or projects, as assigned

Requirements:

• 1 year of experience on similar position
• Very good troubleshooting and investigative skills
• Excellent English skills (communication and listening)
• Required knowledge

• Networking Experience - VPN technologies such as IPSec and VPN clients
• Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Authentication systems such as LDAP, MS AD etc
• Knowledge of protocols such as HTTP, SMTP, FTP, DNS
• Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as TPC dump, Wireshark

• Optional knowledge

• Experience with operating systems such as Linux, Unix and Free BSD
• Working knowledge of Apache and IIS Web Server administration
• Scripting knowledge (SHELL, Python, Perl)

Prezentacja firmy

DCV Technologies is Recruitment Company providing skilled workers in fol... DCV Technologies is Recruitment Company providing skilled workers in following sectors: IT, Engineering, Areospace, Travel, Digital Media, Project Professionals and others.
Few words about DCV history: DCV Technologies was formed to support the growing requirements of its parent company The Nexus Group. Nexus’s software house, test consultancy and call centre profit centres required timely recruitment services. Having gone through a number of recruitment agencies and investing a lot of time and money Nexus’s hiring managers felt that they were not receiving the right calibre of candidates. Although the CV’s Nexus received were a perfect match the face to face interviews were disappointing. Hence Nexus’s R&D team implemented the Digital CV concept by integrating video recordings to the recruitment process. This process rapidly increased the success rate from interview to hire. Nexus shared this success with its existing clients.

The demand grew and DCV Technologies was born in 2007 to be established as a recruitment company providing a true an effective screening process. To promote its growth DCV acquired Head IT in January 2008. DCV tripled its growth in profit and revenue over three years. DCV is governed by its executive/non executive board and the audit committee. Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:

30/07/2018

Wymiar etatu:

Pełny etat

Rodzaj umowy:

Na czas nieokreślony

Liczba wakatów:

1

Min. doświadczenie:

1 rok

Min. wykształcenie:

Średnie zawodowe

Branża / kategoria:

Praca Obsługa klienta, Praca IT - Konsulting, Praca IT - Kontrola jakości, Praca IT - Bazy danych, Praca IT - Programowanie / Analizy