Elavon oferuje jedne z najbardziej bezpiecznych, kompleksowych i korzystnych finansowo usług procesowania płatności dostępnych obecnie na rynku. Należymy w całości do US Bancorp, piątego największego holdingu finansowego w USA. Znajdujemy się w pierwszej piątce najlepszych dostawców usług płatniczych w Europie, zajmując znaczącą pozycję na rynkach w Irlandii, UK, Niemczech, Norwegii, Polsce, Hiszpanii, Meksyku, Brazylii i USA. W Elavon wspieramy rozwój zawodowy naszych pracowników i zachęcamy ich do podejmowania nowych wyzwań. Poszukujemy osób, które chcą się doskonalić i poprzez swoje nowatorskie działania pomogą nam w dalszym rozwoju firmy. Osób, które pragną i potrafią zapewnić najwyższą jakość usług naszym klientom, naszym akcjonariuszom i całej naszej społeczności. Dołącz do nas.
Więcej informacji na nasz temat: www.elavon.pl
Więcej informacji na nasz temat: www.elavon.pl
Junior Customer Activation Specialist with Norwegian
Miejsce pracy: WarszawaGeneral role overview:
Customer Activation Team provides application, boarding, product, system, sales process, customer and contract support to Elavon’s internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors).
Key responsibilities:
- Provides day to day application support for sales personnel to ensure revenue is generated in a speedy manner and positive customer experience is delivered;
- A detailed understanding of the customer boarding process and potential break points;
- Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools;
- Assists sales staff in identifying the appropriate contract for new merchant relationships;
- Assists sales in collecting required and additional data to move applications from signature through to open in a seamless and timely manner;
- Engage with customers in a professional and timely manner to advocate on behalf of our sales persons;
- Adheres to departmental SLA/KPI’s with a focus on driving revenues and quicker speed to board;
- Maintains current knowledge of required paperwork and supporting documentation, operating systems, procedures, card association regulations, and pricing methods;
- Researches and resolves issues for both internal and external sales staff;
- Processes third party certification requests as well as validating certified vendors on the Elavon platform;
- Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes.
Requirements:
- Very good knowledge of English;
- At least good knowledge of Norwegian;
- Strong communication and customer service skills;
- Accuracy in passing of financial entries and in working with documentation;
- Enthusiasm and eagerness to learn;
- Analytical skills;
- Good knowledge of Microsoft Office products.
We offer:
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, language classes;
- Highly professional, multicultural environment and high standards of work;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
If you are interested in this position please apply through Aplikuj teraz at the bottom of the page.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
