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ITIL Major Incident Manager

Reed Specialist Recruitment

Wrocław, dolnośląskie

Reed Specialist Recruitment
Jesteśmy polskim oddziałem, wiodącej na rynku brytyjskim, firmy doradztwa personalnego REED, która prowadzi działania z zakresu profesjonalnej rekrutacji i selekcji od 1960 roku.

W Polsce prowadzimy specjalistyczne usługi rekrutacyjne w obszarze: Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing oraz HR.

ITIL Major Incident Manager

Miejsce pracy: Wrocław

REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting. Assisting jobseekers and employers since 1960, Reed’s global expertise spans Europe, theMiddle East and Asia Pacific. In Poland we specialise in Multilingual Shared Services, Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing.

 

For our Client International IT Services company we are looking for ITIL Major Incident Manager. Remote work in 80%

 

Resposnsibilities:

 

  • Being in charge of major incident resolution within complex environments with complete confidence, engaging internal and external support teams globally.
  • Demonstrate the ability to lead the virtual team of technical resources from all technical areas, driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages
  • Ensure engagement and focus of relevant resolvers for impact and decision making purposes
  • Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process.
  • Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior and exec management levels.
  • Produce comprehensive incident reports to a variety of audiences including senior and exec management level
  • Participate and lead Incident reviews for managed incidents
  • Run daily Health-check calls and make informed decisions regarding escalation of potential issues
  • Ability to adjust in a fast pace every changing environment
  • Leading technical and management conference bridges in a business professional manner
  • Participating in other ITIL processes interfacing with incident management in order to ensure overall process delivery.
  • Actively participating in CSI activities for Major Incident Management process and in global Incident Management community

Requirements:

 

  • English Speaking (B2 at least)
  • Commnad of German or French will be great asset!
  • ITIL Operational experience in the Incident Management process. Non-Operational knowledge of other ITIL processes interfacing with Incident Management.
  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience (is a plus – not mandatory)
  • Ability to work under stress while maintaining clarity and making logical decisions based on inputs from multiple sources
  • Out-of-the-box thinking, strong analytical skills, ability to propose non-standard solutions to complex issues.
  • Ability to work independently and take decisions where necessary.
  • Having a strong character, high level of assertiveness, can do attitude and possess a quality driven and customer focused mindset.
  • Successful delivery against commitments and deadlines.
  • Ability to work in tight deadlines and the ability to maintain focus whilst under pressure.
  • Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.

 

We offer:

 

  • Attractive salary+ bonus
  • Remote work 80%
  • Private medical care
  • Interesting trainings
  • International environment

 

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Reed Specialist Recruitment

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