IT Support
Gdańsk IT Support
Gdańsk
NR REF.: 1120918
We are currently looking for IT Specialist to newly established Global Business Service centre of one of our clients from oil&gas sector.
Currently the company is opening its office in May and looking for IT Support Engineer. The IT Specialist is a specialised IT role that governs IT installations in Gdańsk. He/ She will be responsible for the overall IT delivery in Gdańsk. This include minimal downtime, maximum performance and handling any changes to ensure that they are align with the IT strategy and IT Standards. This position also engages, supports and trains the company employees with high service professionalism at all times in matters of IT assistance. As part of the IT Specialist role, he/she will be responsible to ensure that all IT equipment used by the employees in local offices and on sites is always available and working to the highest performance standards. Further, the IT Specialist manages the IT assets, such as printers, PCs, TVs and projectors on sites and shore bases and has the responsibility to adhere to and track support contracts and agreements. Among the main responsibilities you can expect :
What you'll get in return
This is an excellent opportunity to join dynamic company in fast growing international startup. Our client is able to provide wide range of development opportunities and long term relationship with salary package and bonus. Perm agreement and standard corporate benefits are included.
What you need to do now
Could this be something for you? Click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1120918
We are currently looking for IT Specialist to newly established Global Business Service centre of one of our clients from oil&gas sector.
Currently the company is opening its office in May and looking for IT Support Engineer. The IT Specialist is a specialised IT role that governs IT installations in Gdańsk. He/ She will be responsible for the overall IT delivery in Gdańsk. This include minimal downtime, maximum performance and handling any changes to ensure that they are align with the IT strategy and IT Standards. This position also engages, supports and trains the company employees with high service professionalism at all times in matters of IT assistance. As part of the IT Specialist role, he/she will be responsible to ensure that all IT equipment used by the employees in local offices and on sites is always available and working to the highest performance standards. Further, the IT Specialist manages the IT assets, such as printers, PCs, TVs and projectors on sites and shore bases and has the responsibility to adhere to and track support contracts and agreements. Among the main responsibilities you can expect :
- HE/She should act as primary interface between the site and the company IT department
- He/she should be able to understand the business on the site to such a level that he/she can assist the site with any – existing or future – IT solutions. He/she should be able to translate business requirements to IT requirements
- He/she should be able to identify any changed requirements in order to change the delivery with the goal of either cost savings or better fulfilment
- The IT Specialist must ensure that the IT solution is both stable and robust
- Stakeholder management and build relations with the team in Gdansk
- The IT Specialist must identify stakeholders and keep them informed and collaborate with them as needed
- Act as escalation point in case of urgent or severe IT incidents
- RCA and Problem Management Driver
- Root cause analyses when major or sever incidents have occurred
- Provide professional and top quartile service and support experience for all users
- Continual improvements of user interfaces for all MDITs IT services (e.g., self-help, hardware ordering, support tools, meeting rooms and AV equipment)
- Ensure that emergency rooms, meeting rooms and Local IT offices are clean, tidy and presentable and that equipment is frequency tested and working
- Keep cost low by adhering to lifecycle governance principles for all HW and aim to repair rather than replace
- Review and approve invoices for in scope HW and service agreements
- Bachelor’s degree in Computer Science or similar field or equivalent experience
- Excellent and experienced people skills
- ITIL Foundation or similar process framework experience for more than 1 year
- Proactive, identifying issues before they become problems and capable of following a task all the way to the end
- Excellent English skills, spoken and written
- Quality conscious, structured, service professional
- ServiceNow experience (ITSM tool)
- Knowledge within +4 of the following technologies:
- Server support (hardware + Windows Server 2012 & 2016)
- Network support (Networking and LAN, hardware and Cisco OS)
- Networking and server hardware
- Active Directory
- MS Windows 10
- MS Office 2013 & 2016
- MS Skype for Business Telephony
What you'll get in return
This is an excellent opportunity to join dynamic company in fast growing international startup. Our client is able to provide wide range of development opportunities and long term relationship with salary package and bonus. Perm agreement and standard corporate benefits are included.
What you need to do now
Could this be something for you? Click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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