IT Support with English
Od: WNS Global Services (UK) Limited (Sp. z o.o.) Oddział w PolsceMiejsce pracy: Gdynia
The employee will be a part of the “WNS Global Services” IT team located in Gdynia office. The main role is to provide day-to-day IT support and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
Key Accountabilities:
- Manage the Desktop builds, standard image and software installations as per the compliance requirement by the respective support and licensing teams.
- Provide troubleshooting assistance and ticket resolution for the office employees.
- Maintain and control the IT asset management processes.
- Follow the Change Request and Incident Management process.
- Provide IT support during the Project transition, migrations and new roll outs.
- Plan and document roll-out activities, procedures, and policies for repeatable practices.
- Act as primary liaison between the IT functional teams and the operations teams.
- 1st level support for Telephony, Video conferencing and Network problems.
- Tracking/Executing/Reporting changes for IT related hardware and software.
- Responsible for ensuring Infosec compliance and BCM initiatives at the location.
Overall knowledge includes but not limited to:
- Desktop PCs, laptops, printers, scanners, mobile phones
- Has overall knowledge of all current site-licensed software including (but not limited to):
- Windows Operating Systems – Windows 7, Windows 8, Windows 10
- Microsoft Applications – MS Office Suites
- McAfee Anti-Virus
- Microsoft Active Directory
- Network Technology – Understanding LAN topology, protocols, routers, hubs & switches
- VMware
- System Center Configuration Manager
Key Competencies:
- IT Support experience required
- Fluent in English
- Disciplined, problem solving and trouble shooting skills
- Teamwork
- Reporting skills
- Detail orientation
- Customer focus
- Prioritizing & organizing skills
- Excellent communication and conversation skills (Verbal and Written)
- Ability to work flexible hours from time to time
- Integrity and trust
- Delegation / follow up with end users
We offer:
- Great office close to Gdynia Redłowo SKM station (only 3 km from the seaside)
- Everyday contact with multinational environment
- Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Wide range of development and training options (including soft skills, computer and language courses)
- Friendly atmosphere
- Fruit Mondays to start your week with energy
