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IT Support Specialist with German and French/Italian

Hays Poland

Gdańsk, pomorskie

Hays Poland

IT Support Specialist with German and French/Italian

Gdańsk
IT Support Specialist with German and French/Italian
Gdańsk
NR REF.: 1110095

Your new company
On behalf of our Client, a global SSC established in Gdańsk we are currently seeking Candidates for the position of IT Support Specialist (1st line).


Your new role
Holding the position of Service Desk Agent you will be responsible for:
  • handling escalation calls and tickets from users,
  • resolving technical issues and following the defined processes while attempting to resolve the L1 incidents,
  • identifying areas for improvement,
  • delivering best quality service to the customer


What you'll need to succeed
  • very good English, fluent German and French/Italian
  • professional experience in Service Desk/Customer Service Department will be an asset,
  • good knowledge of MS Office and Outlook tools,
  • good analytical and organization skills,
  • general understanding of ITIL Methodology,
  • the position requires working on shifts.


What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within the international, globally-renowned and stable organization. Benefits package and training are also included.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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