Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
IT Support Analyst
Location: WarsawFor one of our clients, leading international law company, we are looking for…
IT Support Analyst
Company and position overview:
- International law company located in Warsaw expertise cross-border and regional corporate/M&A, banking, capital markets and real estate transactions
- Work in multinational and multilingual environment within Technology Service Delivery Department in located in Warsaw Shared Services
- Professional development program (various experiences, courses, trainings, certifications, post graduate studies etc.) refund
- Benefits package - Private medical care, Multisport, Public transport card, Travel Insurance, Annual Bonus, Integration Invents
- Home Office to be agreed with the manager
- Contract of Employment
- Attractive office location
Key Function:
- Supervisory role within the Technology Support team, acting as a point of escalation for other analysts and deputising for the team leader
- Support 1st line application (productivity tools and business applications) including incident and problem identification, analysis, resolution, diagnosis or escalation when necessary
- Response to communication request either over the telephone, Self Service, e-mail on a 24x7 basis
- Identify recurring and common incidents and contribute to finding solutions to reduce them
- Act as a first point of escalation
- Carrying out trend analysis on Service Delivery targets
- Ensuring adherence to call management procedures
- Major Incident Management
- Working with IT Support, Technical Support, Change and IT Training, 2nd and 3rd Line Technical Teams
Requirements:
- Strong customer focus
- Work with minimal supervision and manage complex issues
- Excellent command of the English language
- Experience in telephone support and problem solving
- Knowledge of MS Windows operating systems, MS Office applications, Windows Terminal Services, Document management systems, document comparison tools and network IT infrastructure and hardware
