Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

IT Support Analyst

Location: Krakow

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:

  • Act as a focal point of contact between the business stream and the GTIS Service Delivery teams.
  • Create, manage and monitoring the following requests types: server install, move, upgrade, decommission and storage change.
  • Builds a relationship with the Business Streams to understand their priorities.
  • Communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery.
  • Manage priority and project related requests to the agreed timescales with regular reporting and updates.
  • Produce weekly reports on request status highlighting issues preventing delivery.
  • Suggest enhancement changes to the tools, workflow, processes and reporting.
  • Investigate issues/ bugs found within the service request workflow
  • Assist in reconciliation efforts to manage the local hardware inventory
  • Manage internal projects.
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland

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