IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation so there is no better place to launch your career or further your career.
Transforming healthcare, improving the retail shopping experience, rerouting traffic and even designing the next generation fan experience in sports stadiums around the world – this is what IBMers do.
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Join us and be part of a diverse and global team of thinkers and doers. Work with extraordinary, insightful, imaginative people in an environment that cultivates creativity and individuality.
Career & development
IBM is just the place to advance your career and further develop your expertise. As an IBMer, you'll be part of an innovative team that strives to make the world work better. At the IBM Client Innovation Center Poland you'll have the chance to put your skills to work helping our clients get the most out of their IT investment. You won't just be solving IT problems, you'll be meeting business needs through innovative IT solutions for global companies.
We provide a flexible and collaborative working environment, plus the opportunity to grow your expertise through training and career development tailored to your interests and aspirations.
IT Specialist Cloud
Location: WrocławJob Description
IBM Global Services Delivery Center employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.
As an IT Specialist Cloud you will work in Resiliency Global Command Center - Wroclaw for market leading Cloud-based services. You will be responsible for providing technical support as Backup and Recovery tier 1 support including monitoring, customer service and customer request processing, service provisioning activities and restore requests.
Responsibilities:
- Provide Technical Support for global customers and partners (e-mail, phone calls)
- Monitor backup job performance and Cloud infrastructure
- Support Backup and Recovery software platforms (TSM, NBU, VSR and other legacy platforms)
- Support service provisioning activities, including: Service starts, stops, suspends, etc.
- Perform customer-initiated Restore requests
- Ensure SLA/SLO’s are met
- Proactively solve issues with backups and restores
Requirements:
- Bachelor or Master degree (preferred relevant course of study e.g. CIS computer information systems, CIT computer information technology, Computer Science)
- English: fluent or intermediate
- IT background: Network, UNIX, Windows administration
- Non-Technical Skills: positive attitude, ability to quickly assimilate technical & non-technical information
- Preferred – professional experience in Backup and Recovery solutions and/or certifications in technology disciplines supported by pool
- The work is in mode 7x24 (day shift / night shift) so candidate must be ready to work in such shift model.
Additional benefits:
- Trainings and certifications
- Private medical package and insurance package
- Multisport Card
- Working on international projects in multicultural teams
- Good to be an IBMer discounts
- Cinema & trips for IBMers
- Language classes
- Summer camps for children
