IT Service Support with German
Kraków IT Service Support with German
Kraków
NR REF.: 1128927
IT Service Support with German
TNT and FedEx officially joined forces on May 2016, and are preparing their new future together. This new company will be able to grow more effectively and better meet the evolving needs of their customers and the global marketplace. For future team members, as part of one of the strongest transportation and logistics companies in the world, this means more opportunities to grow, learn and succeed.
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, one region being Europe, Middle East and Africa (EMEA).
IT Service Support with German
Job Purpose Statement:
Supports management in achieving demanding technical and service goals for either internal or external customers across EMEA. Focuses on providing the highest standards of customer care whilst analysing and resolving different types of routine IT/Customer Technology service related issues/requirements/ improvements. These often cause disruption to the end-user and can have a significant impact on FedEx or the Customer’s business. Works on more complex requirements with appropriate guidance
Responsibilities:
• Providing technical support for internal and external customers in multiple countries across EMEA
• Coordinating vendors to provide an accurate and complete summary of a specific issue or service requirement
• Improving processes, procedures, tools, etc.
• Developing and maintaining skills and knowledge related to the provision of IT support resolution (technical, process, soft skill) for diverse issues and requirements
• Monitoring assigned areas (systems, applications, environment etc.) to identify factors that can potentially impact service
• Using established tools & resources & structured reasoning/technical knowledge to perform an appropriate level of analysis of all types of issues related to technology requirements or products
Requirements:
• Customer Service skills
• Excellent knowledge of English and German
• Analytical skills
• Basic IT knowledge ( Windows & Printers Configuration)
• Problem solving skills
• Creativity
We offer:
• Great working atmosphere
• An extensive benefits package (private medical care, life insurance, sport cards, meal vouchers)
• Occasional gift cards
• Discounts
• Opportunities supported by organisation for personal and professional development
Interested?
If this sounds like the right job for you then we look forward to hear from you soon. In case of similar suitability, a redundant employee will have preference over other candidates. If you wish to apply, please use the “apply” button.
Kraków
NR REF.: 1128927
IT Service Support with German
TNT and FedEx officially joined forces on May 2016, and are preparing their new future together. This new company will be able to grow more effectively and better meet the evolving needs of their customers and the global marketplace. For future team members, as part of one of the strongest transportation and logistics companies in the world, this means more opportunities to grow, learn and succeed.
The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, one region being Europe, Middle East and Africa (EMEA).
IT Service Support with German
Job Purpose Statement:
Supports management in achieving demanding technical and service goals for either internal or external customers across EMEA. Focuses on providing the highest standards of customer care whilst analysing and resolving different types of routine IT/Customer Technology service related issues/requirements/ improvements. These often cause disruption to the end-user and can have a significant impact on FedEx or the Customer’s business. Works on more complex requirements with appropriate guidance
Responsibilities:
• Providing technical support for internal and external customers in multiple countries across EMEA
• Coordinating vendors to provide an accurate and complete summary of a specific issue or service requirement
• Improving processes, procedures, tools, etc.
• Developing and maintaining skills and knowledge related to the provision of IT support resolution (technical, process, soft skill) for diverse issues and requirements
• Monitoring assigned areas (systems, applications, environment etc.) to identify factors that can potentially impact service
• Using established tools & resources & structured reasoning/technical knowledge to perform an appropriate level of analysis of all types of issues related to technology requirements or products
Requirements:
• Customer Service skills
• Excellent knowledge of English and German
• Analytical skills
• Basic IT knowledge ( Windows & Printers Configuration)
• Problem solving skills
• Creativity
We offer:
• Great working atmosphere
• An extensive benefits package (private medical care, life insurance, sport cards, meal vouchers)
• Occasional gift cards
• Discounts
• Opportunities supported by organisation for personal and professional development
Interested?
If this sounds like the right job for you then we look forward to hear from you soon. In case of similar suitability, a redundant employee will have preference over other candidates. If you wish to apply, please use the “apply” button.
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