HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
IT Service Manager (Digital)
Key Accountabilities:
Working with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging and alerting for both production and non-production environments
Supporting the DevOps transition within Originations
Ensuring effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams
o Including managing the relationship with dependent systems
o Building and maintaining great working relationships across all internal and external stakeholders
o Identify any necessary changes to the contingency / resilience requirements during the life on a service
o Managing the demise of any components or services that are no longer required.
Ensure the IT Service is meeting expectations:
o Supporting and promoting a culture of continuous monitoring by recording and publicising a services performance against stated service quality attributes
o Take responsibility for responding proactively to deviations from agreed quality standards
o Review business satisfaction levels with the Business and Markets.
Acting as primary co-ordination point for service issues escalated by external support teams
o Driving incident resolution - technology or process, across technology teams, stakeholders and management where required
o Being accountable for the Service Excellence and Problem Management processes
Support adherence to group standards:
o Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operational Risk FIM
o Maintain and observe company internal control standards
o Ensure that cross functional teams are aware of changes to the control landscape within HDS and that any changes to service architecture and design as a result of changes to the control landscape are incorporated in the project backlog of the relevant service
o Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training are in place and training is provided, and optimizing relations with regulators
Requirements:
- Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management and Change/Release Management
- Fantastic experience with ALM tooling such as App Dynamics, New Relic, Splunk and Jira
- A proven track-record of developing and delivering service improvements.
- Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management
- Experience using service management, service monitoring, knowledge management, communication and workflow tools e.g Jira Service Desk, etc
- Experience working in a DevOps environment
- Availability to undertake travel both domestic and international as required
- A flexible & committed approach, a willingness to work outside of core hours as required to provide Application Support at a global level is essential
- Relevant product knowledge including knowledge of Internet Banking propositions or other customer facing applications, services or infrastructure is desirable but not essential
- Role relevant qualifications, i.e.ITIL, Service Management qualifications are desirable but not essential
- Past working experience in a relevant role, i.e. Proven experience of Application Support, Change and Release Management, Service Transition, Service Introduction or Service Management is desirable but not essential
- Proven analytical skills & ability to deal with complex & technical data
We offer:
- Stable job in professional team
- Opportunity for professional development in an international environment with possibility of international travel
- Challenging environment for increasing your abilities and skills in various areas
- Consistent scope of responsibilities
- Attractive salary based on your professional experience and skills
- Private health care, employees’ benefits
- Be part of dynamic IT environment!!!
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
