IT Service Desk Agent with Finnish
Gdańsk IT Service Desk Agent with Finnish
Gdańsk
NR REF.: 1078885
Your new company
On behalf of our Client, a global Business Service Centre in Gdańsk, we are currently seeking Candidates for the position of IT Service Desk Agent with Finnish.
Your new role
Holding the position of IT Service Desk Agent you will be expected to create and manage user accounts, email boxes, shared drives and distribution lists within Active Directory; manage VPN access; record, analyse and categorise service calls; provide first line support to end-user with common issues, e.g. workstation incidents, password changes; be the first point of contact for vendors information queries; assign incidents and/or problems further either to technical operations or on-site personnel. Your main responsibility will be the access management of Active Directory user accounts, file resources and the VPN solution. The IT Service Desk Agent works closely with other Agents in North America and Asia Pacific region.
What you'll need to succeed
To be successful in this role you will have 2-3 years experience in a similar role, University degree in IT or related, previous experience with Active Directory management, broad set of IT skills, good knowledge of key ITIL processes around service delivery and operations, especially incident & problem management skills. Experience of working within a customer service/service support function and good proficiency in English and Finnish are required.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organisation. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1078885
Your new company
On behalf of our Client, a global Business Service Centre in Gdańsk, we are currently seeking Candidates for the position of IT Service Desk Agent with Finnish.
Your new role
Holding the position of IT Service Desk Agent you will be expected to create and manage user accounts, email boxes, shared drives and distribution lists within Active Directory; manage VPN access; record, analyse and categorise service calls; provide first line support to end-user with common issues, e.g. workstation incidents, password changes; be the first point of contact for vendors information queries; assign incidents and/or problems further either to technical operations or on-site personnel. Your main responsibility will be the access management of Active Directory user accounts, file resources and the VPN solution. The IT Service Desk Agent works closely with other Agents in North America and Asia Pacific region.
What you'll need to succeed
To be successful in this role you will have 2-3 years experience in a similar role, University degree in IT or related, previous experience with Active Directory management, broad set of IT skills, good knowledge of key ITIL processes around service delivery and operations, especially incident & problem management skills. Experience of working within a customer service/service support function and good proficiency in English and Finnish are required.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organisation. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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