HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
IT Operations Manager Cybersecurity
Location: Kraków
IT Operations Manager is responsible for managing existing operations and implementing new operations processes within his or her organization; managing expectations across all stakeholder groups; sharing responsibility for project success; the day-to-day management of IT organization processes, including performance management, plan monitoring and evolution, metrics development, and management; recommending infrastructure improvements; developing, implementing, and ensuring compliance with operational policies and procedures
Key Accountabilities:
Manage a team of System Engineers and Operations staff supporting various Cyber Security tools such as McAfee, Symantec, Illumio, QRadar, Resilient, Splunk and Menlo Security
Metrics driven, ability to produce standard ITIL metrics such as Change success rate, tool uptime report, Incident ticket volume etc.
Familiarity with various Unix, windows and database platforms such as Linux, AIX, Windows, Oracle, DB2
Knowledge of application monitoring tools such as AppDynamics, Dynatrace, CA Wily, Tivoli etc. to help produce KPI’s & KCI’s
Engage and handle appropriate vendor escalations
Manage Patching and Change activity on a weekly/monthly/yearly cycle
Work collaboratively with the Engineering team to identify process efficiencies and help automate operational procedures
Build tool knowledgebase and establish/enhance Standard Operation Procedures (SOP)
Establish round the clock monitoring and alerting of Security tools to ensure 99.99% uptime and reduce unscheduled downtime
Hiring and recognizing the right talent for the operations team
Managing and upkeep of asset inventory associated with all Cyber Security tools
Upkeep of license and capacity metrics for all supported tools
Requirements:
Educated to degree level, within IT
Demonstrable experience of IT Security capability with a minimum of 5-10 years’ experience working in IT Security environments plus relevant IT industry experience
Experience of being a part and contributor to small teams, across different global regions and a desire to build on this experience is essential
Formal education and degree in Information Security, Cyber-security, Computer Science or similar and/or commensurate demonstrated work experience in the same
We offer:
Stable job in professional team
Interesting path of career in an international organization
Consistent scope of responsibilities
Private health care, employees' benefits
An unique challenge to work with comprehensive IT platforms and technologies
Application specific and IT Trainings
