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IT Helpdesk Support

Cyclad Sp. z o.o.

Mielec, podkarpackie

Cyclad Sp. z o.o.

IT Helpdesk Support

Od: Cyclad Sp. z o.o.
Miejsce pracy: Mielec

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: mniej niż 1 rok

Wykształcenie: Średnie zawodowe

Branża: Praca IT - Hardware / Information Systems

Cyclad Sp. z o.o.

For our Client, is an American global aerospace, defense, security and advanced technologies company, we are searching for IT Helpdesk Support to join their team in Mielec.

Job specification:

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilizing own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Responds promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN
  • Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures
  • Send System Alert and outage communications to user base

Requirements:

  • Basic knowledge of Microsoft Operating Systems
  • Experience with Microsoft Outlook and Microsoft Office Suite Support experience
  • Self motivated with willingness to learn from colleagues
  • Must be a good team player and able to use own initiative
  • Good communication skills (written and verbal); English: B2
  • Customer service skills
  • Must have good problem determination skills

Nice to have:

  • Telephone etiquette skills
  • ITSM Support experience and ITIL familiarity
  • VPN/Remote Access Support experience
  • Mobile device support experience
  • Networking environments including wireless
  • PC/Technical sSupport service desk experience

We offer:

  • Challenging work in a dynamic international environment and potential for development
  • Cooperation and possibility to exchange knowledge with a team of professionals from global consulting company
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Cyclad Sp. z o.o.

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