IT Analyst

For our Client (global IT outsourcing and software development company) we are seeking a suitable candidate for the position of IT Analyst.

Job location: Poland, Krakow

Reference: ITA/05/2013

Job Overview:

• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

• Route problems to internal I.M. support staff.

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Administer and provide User Access and Exit controls.

• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

Skills:

• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

• Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.

• Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.

• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Key Requirements:

• Phone support experience necessary.

• 1 - 3 years’ experience in help desk, customer service and support experience with problem solving involving hardware, software and network desirable.

• University degree will be an asset.

• Technical helpdesk or technical call centre experience is a benefit.

• Disciplined, systematic, problem solving skills required.

• Languages English – advanced and one additional (Spanish, French, German, Russian, Czech, Hungarian, Dutch or Ukrainian )

We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in Englisha and Polish.