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IT Analyst with French & English

HCL Poland Sp. z o.o.

Kraków, małopolskie

HCL Poland Sp. z o.o.
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
Due to our growing business needs we are looking for:

IT Analyst with French & English

Workplace: Kraków

Role, responsibilities, and skill sets:

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Resolve or Route incidents and requests to appropriate teams
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
  • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
  • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
  • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
  • Willing to work in different shifts and national holidays as required by Operations.

 

Technical Requirements:

  • Windows Operating systems
  • Clients: Windows8, Windows7, Windows 10
  • Servers: Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
  • Knowledge of Lync and OCS
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge
    • Desktop
    • Laptop
    • Peripheral devices (printers, scanners)
  • Mobile devices and OS (iOS/Android/Windows)
  • PC Hardware knowledge

 

Eligibility Criteria

  • Fluent in Respective language (B2 level and above)
Please apply with the Apply button on the right side of this job offer.

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