We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.
HCL’s global delivery center in Krakow was established in 2007. It works with several Fortune 500 firms, primarily offering multilingual global technical support. Today, we assist more than 35 customers in 18 different languages.
IT Analyst with French & English
Workplace: KrakówRole, responsibilities, and skill sets:
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
- Resolve or Route incidents and requests to appropriate teams
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
- Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
- Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
- Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
- Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
- Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
- Willing to work in different shifts and national holidays as required by Operations.
Technical Requirements:
- Windows Operating systems
- Clients: Windows8, Windows7, Windows 10
- Servers: Windows 2008, Windows 2003, Windows 2000
- Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
- Knowledge of Lync and OCS
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- Anti-virus and firewall software
- PC Hardware knowledge
- Desktop
- Laptop
- Peripheral devices (printers, scanners)
- Mobile devices and OS (iOS/Android/Windows)
- PC Hardware knowledge
Eligibility Criteria
- Fluent in Respective language (B2 level and above)