Sii Sp. z o.o.

Incident Manager

Miejsce pracy: Wrocław

With over 2000 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!

At the moment we are looking for:

Incident Manager
City: Wrocław
IM/Sii/01.2016
Tasks
  • Managing request fulfilment process and reporting standardization
  • Developing best practices in accordance to ITIL
  • Improving incident management practices across the organization
  • Reporting on key metrics on regular basis, perform analysis and identify areas of improvements
  • Developing cohesive communication model between incident and knowledge management process both from practice and tool perspective
Required profile
  • Minimum 3 years of experience on similar position
  • ITIL v3 Foundation qualification
  • Experience in ITIL functions & processes – specifically Knowledge Incident Management
  • Experience in standardization of an ITIL process at a process, reporting and tool level
  • Experience with building self-services methodology for end users
  • Experience with ServiceNow tool
  • Knowledge of the software development life-cycle
  • Good project management skills
  •  Advanced English skills
  • Communication, organization and presentation skills, result oriented, team player
  • Nice to Have: Advanced ITIL qualification in Service Transition, Service Operation or Continual Service Improvement
We offer
  • Interesting cooperation with specialists from various fields (Web, embedded, mobile)
  • A wide variety of training packages: technical trainings, soft skills courses, English/Polish classes
  • Access to our technical library, e-learning portals and „knowledge sharing” meetings
  • Multilingual, Multicultural creative work environment
  • Possibility to design your own career path
  • Possibility to develop by switching between preferred projects, technologies and sectors
  • Clear and concise feedback system
  • An opportunity to work in the company where your opinions are important and taken into account
  • Private health care, multisport package and group insurance
  • Lots of memorable integration parties for you and your family
  • Relocation packages available for those who decide to move and work with us in Wrocław
  • Stable employment In the Best place to work in IT In Poland!

Interested individuals are encouraged to send their resume to:

rekrutacja-wroclaw@pl.sii.eu

together with an approval for the processing of personal data listed below:

„I hereby agree for the processing of my personal data by Sii Sp. z o. o, Al. Niepodległości 69, 02-626 Warszawa, enclosed in the application documents submitted by me, including their processing in the future - for the purpose of the recruitment process. This consent is submitted voluntarily and I declare that I have been informed of the powers I am entitled to in accordance with the Protection of Personal Data Act from August 29, 1997 (consolidated version: Journal of Laws from 2002, No. 101., item 926. with amendments”.

Please note that we will contact only selected candidates.



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