Incident Manager
Miejsce pracy: WrocławWith over 2000 Engineers, Sii is the top IT & engineering services provider in Poland. We work with passion for the best companies!
At the moment we are looking for:
IM/Sii/01.2016
- Managing request fulfilment process and reporting standardization
- Developing best practices in accordance to ITIL
- Improving incident management practices across the organization
- Reporting on key metrics on regular basis, perform analysis and identify areas of improvements
- Developing
cohesive communication model between incident and knowledge management process
both from practice and tool perspective
- Minimum 3 years of experience on similar position
- ITIL v3 Foundation qualification
- Experience in ITIL functions & processes – specifically Knowledge Incident Management
- Experience in standardization of an ITIL process at a process, reporting and tool level
- Experience with building self-services methodology for end users
- Experience with ServiceNow tool
- Knowledge of the software development life-cycle
- Good project management skills
- Advanced English skills
- Communication, organization and presentation skills, result oriented, team player
-
Nice to Have: Advanced ITIL qualification in Service Transition,
Service Operation or Continual Service Improvement
- Interesting cooperation with specialists from various fields (Web, embedded, mobile)
- A wide variety of training packages: technical trainings, soft skills courses, English/Polish classes
- Access to our technical library, e-learning portals and „knowledge sharing” meetings
- Multilingual, Multicultural creative work environment
- Possibility to design your own career path
- Possibility to develop by switching between preferred projects, technologies and sectors
- Clear and concise feedback system
- An opportunity to work in the company where your opinions are important and taken into account
- Private health care, multisport package and group insurance
- Lots of memorable integration parties for you and your family
- Relocation packages available for those who decide to move and work with us in Wrocław
- Stable employment In the Best place to work in IT In Poland!
Interested individuals are encouraged to send their resume to:
rekrutacja-wroclaw@pl.sii.eutogether with an approval for the processing of personal data listed below:
„I hereby agree for the processing of my personal data by Sii Sp. z o. o, Al. Niepodległości 69, 02-626 Warszawa, enclosed in the application documents submitted by me, including their processing in the future - for the purpose of the recruitment process. This consent is submitted voluntarily and I declare that I have been informed of the powers I am entitled to in accordance with the Protection of Personal Data Act from August 29, 1997 (consolidated version: Journal of Laws from 2002, No. 101., item 926. with amendments”.
Please note that we will contact only selected candidates.