Randstad Polska is a leading multi-specialist recruitment consultancy in Poland.
Our client, global company is currently in the process of creating a new SSC in Cracow. We are seeking the best candidates for the position of:
hr services adviser - czech or slovak
Ref. no: 40662Permanent job
Location: Kraków
Responsibilities:
- Deliver the Global HR mission by ensuring a professional, effective, accurate and client focused operational and advisory service for the Company in line with company procedure, best practice and legislation.
- Work with subject matter experts and to respond back to customers with final answer and further to handle more complex and/or sensitive inquiries, which demand a higher level of knowledge and skills.
- Interacts with customers via telephone or per electronic mail to answer questions and provide assistance in the completion of human resource transactions.
- Interprets various policies/procedures to determine necessary resolution.
- Interacts with customers via telephone or per electronic mail to answer questions and provide assistance in the completion of human resource transactions.
- Utilizes knowledge base information to answer customer inquiries.
- Maintains electronic personnel records; researches data to verify employment and salary records.
- Works with subject matter experts and responds back to customers with final answer.
- Explains work instructions to others, adapting guidelines to the assignments as necessary.
Requirements:
- Bachelor’s degree in Human Resources, Business Administration or related field
- 2 years professional experience as HR/Payroll Administrator.
- Fluent communication skills in Czech/Slovak and good English (written and oral).
- Ability to follow up with customers and drive outstanding issue to resolution.
- Strong knowledge of the Microsoft Office suite of tool.
- Web-based technology knowledge & experience with computer.
- Knowledge of HR Systems (e.g. Oracle, SAP, SuccessFactors).
- Data Maintenance Experience.
- Demonstrates problem-solving skills.
- Team player with a positive attitude.
- Strong communication skills.
- Strong customer service skills.
Benefits:
- Cooperation within the inspiring environment that focuses on the promotion of talents, support of the employee’s professional development and promotes such values as team work, respect and open communication.
- Friendly work environment,
- Open and friendly organizational culture,
- Opportunity for interesting development path,
- Benefit package.
