Leading IT outsourcing company is looking for
Helpdesk Technician with Czech
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
Responsibilities
Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.
Log all service requests into the company service call tracking system
Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
Follow-up on closed service requests to insure customer satisfaction
Assist in training initiatives to new and current employees
We offer
Full time job, stability of employment
Competitive salary package
Intensive training
Benefits package
Private medical healthcare
ITIL based career paths
Qualification / Profile
High school/college/university diploma from a technical area or equivalent experience – nice to have
0-2 years’ experience in a similar position will be an asset
Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
Willingness to participate in shift work system
Fluent in Czech and Polish (C1 level)
High standards in both written and spoken English (min. B2 level - work proficiency)
Eager to learn new technologies
Attention to details
Must be a problem solver
Positive, can do attitude and ability to work in a team
Strong communication skills
Ability to cope with stress and workload
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