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Helpdesk Representative Tier I

Hays Poland

Warszawa, mazowieckie

Hays Poland

Helpdesk Representative Tier I

Warszawa
Helpdesk Representative Tier I
Warszawa
NR REF.: 1119789

Our Client, Greenberg Traurig is an international, full-service law firm with approximately 2000 attorneys serving clients from 39 offices in Europe, the United States, Latin America, the Middle East, Asia and Africa. Greenberg Traurig was awarded first place in terms of the number of lawyers in the 2017 edition of the Law360 400 survey, the annual ranking of the largest law firms in the United States.

Greenberg Traurig Grzesiak sp.k . is the Polish office of Greenberg Traurig and currently has a professional team of more than 100 lawyers. Our unquestionable strength and advantage over other law firms in Poland derives from 25 years of experience in advising on the largest and most significant transactions and disputes in the country.


Duties & Responsibilities:

  • Provides initial support to clients on hardware and software issues via voice and email requests.
  • Ensures all client contact is entered, tracked, and updated through the ticketing system.
  • Identifies issues that need to be escalated to Tier II, specialized support teams (Active Directory, Applications, Network Systems, etc.), or local office floor support and assigns tickets accordingly.
  • Takes steps to minimize client down-time by providing work-arounds to known problems and quickly troubleshoot other issues.
  • Recognizes difficult client situations and complaints and escalates appropriately.
  • Regularly checks the Knowledge Base for new troubleshooting procedures, and reviews previously entered information to maintain a strong working knowledge of firm systems and how to properly troubleshoot the majority of issues.



Skills and Competencies:

  • Client focused and driven by desire to satisfy clients including providing remote support.
  • Displays dependable, punctual and professional demeanor.
  • Demonstrates an ability to be an effective team player by accepting assignments and completing job duties within agreed upon timelines and willingly assisting coworkers.
  • Demonstrates an ability to communicate effectively including the ability to convey highly technical information in easy to understand, non-technical terms.
  • Advanced listening skills and the ability to ask probing questions to quickly troubleshoot client issues and concerns.
  • Proven analytical, evaluative and problem solving abilities.
  • Ability to function independently and produce results that meet standards of quality, timeliness and acceptability.
  • Knowledge of Helpdesk and call center tools and operations.
  • Experience troubleshooting and supporting proprietary software.



Our client offers:

  • Salary: 7000 – 9000 PLN gross/month
  • Contract on employment
  • Package of benefits (Medical care – family package in Lux Med, Multisport, Annual bonus – depending on individual performance, Bicycle parking)



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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Hays Poland

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