Invidia HR is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Helpdesk Agent with Finnish / Danish / German – Warsaw – New SHARED SERVICE CENTRE

WARSAW

Are you an outgoing individual with language skills? Do you want to work for a market leader in their sector and add to the great environment already in their offices? Are you tired of working in Customer Services and not having a good career path?

Invidia HR is a junior – mid level recruitment and employment business working with select Clients in Warsaw and Poland, in order to recruit the best talent for our partners. We have recently undertaken a recruitment project for one of our Clients who are entering the Warsaw marketplace. They are a renowned international company with ambitions to provide the best level of Customer Service for their European client-base from Warsaw.

Job Purpose:  

• To work with clients and ensure that the company system’s are updated regularly
• To support a client-base that is Europe-wide and made up of global brands
• To be part of one of the most inspiring teams ever seen in Warsaw

Accountabilities:

• Answer inbound calls from customers
• Data entry of necessary information from customers
• Identify and escalate situations requiring urgent attention by supervisors
• Advise customer on appropriate actions on the phone
• Assist in product and process improvement within the team
• Answer technical questions using a product manual and talking customers through
• Ensure high level of first line service

Essential skills:

• Some experience in a call centre or customer service environment will be an advantage
• Willingness to work in shift models based on customer requirements – some weekends may be required
• Some technical understanding of computers and software, or a technical predisposition will be an advantage
• C1 or C2 Level knowledge of main language is required, B1 or B2 level in English is also a  minimum requirement

 This company has a huge tradition of success in the Polish market already, they have been in Poland for many years and are a recognized brand. Please note this is not a BPO but a Shared Service Centre. You will benefit from a bonus scheme above your basic salary and other benefits dependant on your performance.

Our Client offers a challenging position in a growing international business internationally recognized as an Employer of Choice

This company has a huge tradition of success in the Polish market already, they have been in Poland for many years and are a recognized brand. Please note this is not a BPO but a Shared Service Centre. You will benefit from a bonus scheme above your basic salary and other benefits dependant on your performance.

Our Client offers a challenging position in a growing international business internationally recognized as an Employer of Choice.

Please add the following clause to the end of your submitted CV:

“I hereby consent for Invidia HR Sp. z o.o. with their head office in Warsaw at Leszno 12, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”