Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 10
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting, Praca Obsługa klienta
For our Client, offering IT infrastructure management services, systems integration, outsourcing and IT consulting, we are seeking for Help Desk Agent with German/English to join their team in Bydgoszcz.
Job specification:
- Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- All other duties as assigned
Requirements:
- Support must be provided in German (required level min. B2+)
- Good understanding of English is essential (required level: B1/B2)
- Ability to achieve Key Performance Indicator targets
- Must be a team player
- Strong problem solving abilities and assertiveness
- Motivation to learn and work in a service desk environment
- Willingness to work on various shifts (24/7) or business hours
- Previous Customer Service / Helpdesk experience is a plus
We offer:
- Possibility of training and professional development in the IT
- Work in dynamic international environment
- Daily contact with foreign language
- Benefits package including private healthcare among others
- Contact with the latest IT technologies
- Good atmosphere in a young and dynamic team