Head of Poland Shared Services Center
Our Operations & Technology is making big strides! We’re taking our operations, tools, and analytics that support our global underwriting activities – to the next level. We’re creating opportunities to free up time, allowing our colleagues to be more productive, make better decisions, and be more analytical. And, we’re increasing our profitability through better tools and capabilities.
To ensure transformation we continue to embark on major initiatives across Enterprise Shared Services (ESS) with a goal to provide an efficient, flexible and sustainable platform for AXA XL to grow. We do this through partnering with internal and external stakeholders around the globe to deliver high quality services in a scalable way with a focus on risk mitigation, cost management, and people development while creating a collaborative work environment that fosters innovative, work-place pride, and makes AXA XL an employer of choice in various regions around the world.
We aim to gradually grow the Poland operation, which today consists of approximately 500 colleagues in Wroclaw. Overall, the global ESS team consists of more than 2,000. You will play a key role in aligning the Poland operation with the broader ESS operation in India and collaborating on the overall direction of the global ESS function.
Head of Poland Shared Services Center (Job Number: 14002175D20190404)
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What will your essential responsibilities include?
As Country Head you will be responsible for bringing the Wroclaw office to the next level in terms of service delivered. Specific focus areas include:
Leadership
- Leading and inspiring the team to achieve the stated objectives and services within SLA, while developing a strong market perspective and future focus.
- Operating as a strategic thought leader, setting direction and connecting with global stakeholders. Build trust and confidence.
- Empowering individuals to take responsibility for service outcomes.
- Retaining and nurturing a strong culture within the office. Creating a collaborative environment encouraging partnership among different functions and ESS centers; sharing and integrating best practices.
- Cascading key business information to all staff.
- Representing the Poland operation both internally and externally.
- Building a strong leadership team within the office.
- Facilitating career development to enrich colleague experience and retention.
Reporting
- Providing firm leadership with operational and financial management reports.
- Understanding all SLAs and acting on areas that need general manager input.
Operational Infrastructure
- Reviewing systems, processes and controls to ensure optimum efficiency and security is maintained.
- Ensuring compliance with the company’s financial management policies.
- Ensuring all control procedures comply with both internal and external audit requirements.
- Ensuring work environment is fit for purpose for all employees.
- Responsibility for the office Business Continuity Plan (BCP).
- Building strong alignment with the broader ESS center in India.
- Managing local suppliers and contacts in Poland.
- Building a strong brand locally in Wroclaw to support the recruitment process.
- Transitions
Accepting transitions of services into the center.
- Acting as the primary escalation point for all shared services issues.
- Promoting an environment focused on continuous improvement in relation to process efficiencies and customer service.
- Acting as the day-to-day liaison with key customers.
