Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 2
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Średnie ogólnokształcące
Branża: Praca Doradztwo / Konsulting
Job specification:
- Providing remote 1st line support to end-users working on 24/7 shifts
- Analyzing problems related to software and hardware & putting correct resolution in place
- Opening, closing & monitoring of the incidents in the tickeing system
- Contacting with the end-user via phone, e-mail & chat
- Updating knowledge articles
Requirements:
- Fluent German (C1), preferably proven with certification
- Very good English (B2)
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients
- Readiness to work on shifts (8hour shift, 24/7)
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
We offer:
- Possibility to contribute to the newly created international Global Service Desk team
- Attractive salary
- Stable work in flexible and open company
- Necessary trainings to prepare you for the position
- Permanent support in daily tasks
- Interesting international projects
- Welcoming and friendly work environment within young team
- Multisport and medical care package
- Group insurance
In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.
Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”